Where Technology & People Drive Performance

Harnessing Human Expertise with Automation & AI for Exceptional Results

Driving customer satisfaction whilst managing risk.

IQAS combines AI-powered automation with human insight to help businesses improve sales and service, ensure compliance, and drive performance.

A Group Company

Transforming QA

Transforming conventional human-led QA with advanced automation and AI for a faster and more intelligent quality and insights solution.

Our Features

Track, score with intelligent automation.
Real-time coaching and feedback with AI.
Monitor, measure, and improve agent performance.
Leverage conversational AI for analytics.

Proactive Optimization

IQAS helps businesses move from reactive quality monitoring to proactive performance optimization.

About us

Intelligent QA, Built for Business Growth

IQAS is more than a QA platform—it’s a strategic partner for contact centres, in-house customer service and sales teams, and BPOs looking to scale operations without sacrificing quality.

We don’t just assess calls. We help you drive real business impact with automation, AI, and human expertise.

Our Solution

Organisations that prioritise customer satisfaction and quality, and successfully manage it, can create a differentiating lead over their competitors.

InsightIQ

(Quality Assurance)

Automated & human-validated quality assurance for compliance and accuracy.

100% interaction coverage using AI-driven evaluation.
Automated & human QA scoring for precise insights.
Compliance assurance tailored to your industry.
Customizable QA rubrics & audit trails for full transparency.
Calibration tools to align human and AI assessments for consistent accuracy.

InteractIQ

(AI Coaching & Conversational Intelligence)

AI-powered insights for coaching, compliance, and advanced conversation analysis.

Instant coaching recommendations based on call patterns and agent performance.
Automated call summaries and sentiment analysis for deeper customer insights.
Regulatory & compliance tracking ensuring operational adherence.
Real-time customer experience monitoring including escalation detection and competitor insights.
Voice of the Customer analytics to track engagement, sentiment, and pain points.

ImpactIQ

(Performance Management)

Real-time tracking, agent performance insights, and coaching-driven development.

Performance dashboards to monitor agent trends.
Automated alerts & notifications for coaching opportunities.
Customizable reports & heatmaps for compliance and QA insights.
Track agent improvement over time with AI-powered performance benchmarking.
Seamless integration with existing CRM and call centre tools.

Why IQAS?

The Hybrid Advantage: AI + Human Expertise

AI enhances efficiency, but human experts ensure context and accuracy.

You get a smarter, more adaptable QA process—built for compliance-heavy industries like finance, telecoms, and insurance.

100% of interactions are monitored without losing the human judgment needed for complex calls.

Global Reach: IQAS ensures world-class quality assurance solutions while tailoring to regulatory and compliance business needs.

Our People

IQAS has a dedicated management team that comes with many years of experience in the contact centre industry and assists organisations with their commitment and delivery to total quality management.

Jo Royden-Turner

Managing Director

Roger Gerrish

Strategy

Lorisha Emile

Software Support

Partners

Testimonials

Careers

IQAS is an equal opportunities employer. We are passionate about providing opportunity and developing people to realise their full potential.

If you are interested in applying for a position at IQAS, please send your CV with a covering letter to: support@iqas.co.za

Contact

If you would like to know more about the IQAS solutions, please contact us by completing the form below and we will get in touch.

Address

67 K.E. Masinga Road
Durban
Kwazulu-Natal
4001

Postal Address

PO Box 20371
Durban North
4016

Email Us

support@iqas.co.za
 
 
 

Call Us

+27 (0)31 941 9222